Refund & Return Policy

At BAN STUDIO, customer satisfaction is important to us. We have put together a fair and transparent return and exchange policy to ensure a smooth experience for our customers. Please read this policy carefully before making a purchase.

Eligibility for Return or Exchange

A return or exchange request may be considered under the following conditions:

  • The item is unused, unworn, and in its original condition.
  • All original tags are still attached and the original packaging is intact.
  • The request is made within a reasonable time of receiving the order.

Items that have been used, washed, altered, or damaged by the customer will not be accepted for return or exchange.

How to Request a Return or Exchange

Before sending any item back to us, you must contact our customer support team first. Do not send any product back without prior approval, as we may not be able to process unapproved returns. Our team will guide you through the next steps once your request has been reviewed.

Damaged, Incorrect, or Defective Items

If you receive an item that is damaged, defective, or different from what you ordered, please report this to us as soon as possible after receiving your order. In such cases, we will work with you to find a suitable resolution. Delayed reporting may affect the outcome of your request.

Non-Returnable Items

Certain items may not be eligible for return or exchange. These include items that are marked as final sale, items that have been customised or made to order, or items that do not meet the return conditions listed above.

Important Notes

  • BAN STUDIO reserves the right to assess the condition of returned items before processing any request.
  • Return or exchange requests that do not meet our policy conditions may be declined.
  • Any applicable return shipping costs will be communicated to you when your request is reviewed.

Contact Us

To initiate a return or exchange, or if you have any questions about this policy, please reach out to us through our website at www.banstudiopk.com. Our team is here to help.